PandoraExperienceLast updated: May 26, 2026
Data controller: Prada's. For questions about this privacy policy, contact us at the address provided or via the contact methods on our site. If a valid contact method is not available, email inquiries should be directed to the appropriate designated address.
We may collect personal data such as name, contact details, payment information, and usage data. We may also collect operational data and device information to ensure service quality and security.
We use information to provide and improve the Services, process transactions, communicate with you, comply with legal obligations, and pursue legitimate interests such as security and analytics. Where required by law, we will obtain your consent before processing certain data.
For individuals in the EU, we rely on lawful grounds such as contract performance, legitimate interests, consent where required, and compliance with legal obligations. We will provide clear notices for data processing that requires consent.
We retain personal data for as long as necessary to fulfill the purposes described, or as required by law. We implement reasonable security measures to protect data from unauthorized access and loss, but cannot guarantee absolute security.
We may share data with service providers, affiliates, or as required by law. Transfers outside the EU/EEA will be conducted with appropriate safeguards in place, such as standard contractual clauses when applicable.
Individuals in the EU have rights including access, correction, deletion, restriction of processing, data portability, and objection to processing. You may withdraw consent where it was given and request data erasure in certain circumstances.
We use cookies and similar technologies to personalize content, analyze traffic, and improve your experience. You can manage cookies through your browser settings and our consent banner where applicable.